VIPets Ltd Privacy Policy

Here at VIPets Ltd, we value your privacy and are committed to protecting your personal information.

This privacy policy details what information we collect and how we use that information. Please read this document carefully as by registering with VIPets Ltd either as a pet sitter or a pet owner you will be deemed to have accepted this policy.

What information do we collect?

We collect information from you when you register with VIPets Ltd either as a pet owner or a pet sitter. This information includes personally identifiable information such as you and your spouse/partner’s full name, email address, phone number, physical address and the contact information of emergency contacts.

When registering on our site, as appropriate, you may be asked to enter the above information. You may, however, visit our site anonymously.

How do we protect this information?

While no information stored online can be guaranteed to be 100% safe, we do our very best to ensure your personal information is as secure as possible. Our client portal uses the same encryption as the banks and the apps we use to run our business are installed on iPhones that use either fingerprint scanning or facial recognition software to access. We take all reasonable steps to to prevent the access, misuse or theft of this information. However we cannot be held responsible in the unlikely event of a breach due to the actions or omissions of the third party providers we work with.

What do we use your information for?

This information is used to provide clients with pet care services and in the day to day running of our business. We use this information specifically:

For pet owners: 

  • to let you know about our services,
  • to provide to pet sitters via the submission of your pet owner profile (only includes first name and suburb),
  • to arrange pet care services for your pets,
  • to send you updates about visits or walks,
  • to arrange meetings with you and your pets.

For pet sitters: 

  • to conduct background checks,
  • to provide to pet owners via the submission of your pet sitting profile (only includes first name, email and phone number),
  • to contact you in respect to suitable house sitting assignments.

If you decide to opt-in to our mailing list, you will receive emails that may include news and updates. If at any time you would like to unsubscribe from receiving future emails, simply click the link at the bottom and you will be immediately unsubscribed.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some parts of our website may not function properly.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may link to third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our business and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing our services.

Your Consent

By registering with VIPets Ltd, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on October 5th, 2018

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

VIPets Ltd
16 Gow Place
Christchurch 8062
+64 3 381 0009

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